Display going black after a certain amount of time
BoardLink unit not connecting to WiFi
BoardLink unit displaying the BoardLink wallpaper and not data
Please perform a total reboot before contacting us. A total reboot will solve most issues much more quickly than a support ticket.
Unplug the power to the BoardLink unit, wait at least 30 seconds
Unplug the power to your TV, wait at least 30 seconds
Plug the power back in to your TV, wait for it to boot
Plug the power back in to the BoardLink unit, wait for it to boot
If the problem persists, repeat steps 1 and 2 once more
If the problem continues, and you can isolate it to your BoardLink unit* create a ticket below. Please be sure to isolate any other problems that may occur by restarting your displays as well as your internet router, if needed. *In the event of a total outage, always check that your wifi is connected and that you haven't lost power to either your unit or your display.
If your problem is...
BoardLink unit has an icon of a thermometer in the corner of the screen and continues shutting off
Menu application fails to load every time
Any other issue not solved by following the instructions above
Create a support ticket using the form below
Support tickets generally have a turnaround time of less than two hours
Your support ticket has been submitted. We're sorry you ended up here.
You will hear back from a member of our team shortly.
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budboard, LLC.
4801 Lang Ave. NE Suite 110 Albuquerque, NM 87109
Serving legal cannabis markets in the United States and Canada.
