Troubleshooting BoardLink

BoardLink is super reliable for the most part, but its still a computer, so it does weird things sometimes. Follow these steps to troubleshoot your BoardLink:

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"Have you tried turning it off and back on again?"

The age-old tech support line makes a return in budboard.

Most problems with BoardLink can be solved by simply rebooting the system, so try unplugging it, waiting thirty seconds, and then plugging it back in. Let the system reboot and see if the problem persists.

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Still not working?

Try rebooting it again.

Unplug your BoardLink unit, wait 30 seconds, and plug it back in. Let the system reboot fully and see if the problem still persists.

If you're still encountering the problem, make sure your internet service is working properly - poor quality WiFi signal severely affects our application's ability to perform its job.

If your WiFi router is in a cabinet or behind a lot of walls, move it closer to your BoardLink units.

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Dependent device problems

We have encountered many support tickets for problems that ended up being other hardware the BoardLink depends on, like WiFi routers or TVs.

Problems caused by WiFi routers or other internet problems (i.e. slow connection, poor signal, etc.) include:

• Menus not updating when changes are made
• Images not loading, or loading very slowly

Problems caused by TVs include:

• Screen going black after a certain amount of time
• Screen showing "No Input" and rebooting your BoardLink doesn't help

Before creating a support ticket, please make sure to double check all other devices the BoardLink depends on. For good measure, its best to check all of the following items:

• Internet router; reboot if necessary
• Internet signal strength; move router if necessary
• TV; restart your TV, especially after it has been on for a long time or you are using a consumer-grade TV

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Lifetime budboard Warranty

If your problem is definitely traceable back to the BoardLink unit, our team will send out a replacement unit as soon as possible.

We guarantee our hardware for the lifetime of your service agreement so if anything isn't working properly, we'll replace it, free of charge.